FAQ

1. What types of payment do you accept?​

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We accept all major credit and debit cards (Visa, Mastercard, and American Express), as well as secure online payment platforms such as PayPal and Apple Pay. All payment processing complies with PCI DSS (Payment Card Industry Data Security Standard) requirements to protect your personal and financial data.

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2. How long does delivery take?

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• Standard Delivery (UK): Typically arrives within 3–5 working days.

• Express Delivery (UK): Typically arrives within 1–2 working days.

• International Delivery: Delivery times vary by destination. We provide an estimated timeline at checkout.

Please note that delivery times may be extended during peak holiday seasons or due to unforeseen circumstances (e.g., postal strikes). We will always endeavour to keep you informed of any delays.

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3. Do you ship internationally?

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Yes, we offer worldwide shipping. However, please be aware that customs duties, import VAT, or other local fees may apply depending on the destination country. These costs are the customer’s responsibility, and we recommend checking your local customs regulations for guidance.

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4. What is your returns policy?

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We want you to be completely satisfied with your purchase. If you are unhappy for any reason, you may return the item within 14 days of receiving it, provided it is in its original, unworn condition and includes all original packaging. To initiate a return:

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1. Contact our Customer Service team at [email/contact details] with your order number and reason for return.

2. Securely package the item and follow the instructions provided by our team.

3. Obtain proof of postage when returning your item.

Once we receive and inspect the returned item, we will process your refund in accordance with the Consumer Contracts Regulations (2013), typically within 14 days. Refunds are issued to the original payment method.

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5. Can I exchange an item?

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If you wish to exchange an item for a different size, style, or colour, please contact us within 14 days. Our Customer Service team will guide you through the process. All exchanged items must also be in their original, unworn condition with packaging intact.

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6. What if my jewellery arrives damaged or defective?

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In the unlikely event that your item arrives damaged or is found to be faulty, please contact us within 48 hours of delivery. We will arrange a replacement, repair, or refund, in line with your statutory rights under the Consumer Rights Act (2015).

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7. How do I care for my jewellery and semi-jewellery?

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To maintain the quality and longevity of your jewellery:

• Avoid exposure to harsh chemicals (e.g., household cleaning products, perfumes).

• Remove items before showering, swimming, or engaging in sports activities.

• Store pieces in a clean, dry place—preferably in a pouch or jewellery box.

• Use a soft cloth to gently polish and remove any dust or tarnish.

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8. Do you offer gift packaging?

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Yes, we offer complimentary gift packaging with every order. If you are sending your purchase as a gift, you may also add a personal message. Simply select the “Gift” option at checkout.

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9. Is my personal information secure?

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We take data protection and privacy seriously. Your personal information is handled in accordance with the UK General Data Protection Regulation (UK GDPR). We use secure servers and SSL (Secure Socket Layer) encryption to safeguard your data during transactions.

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10. How can I track my order?

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Once your order is dispatched, you will receive an email with a tracking number (where applicable). You can use this tracking number on our delivery partner’s website to monitor the progress of your shipment.

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11. What should I do if I have more questions or need further assistance?

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Our Customer Service team is here to help. Contact us via:

• Email: [email address]

• Phone: [phone number] (Monday–Friday, 9am–5pm)

• Live Chat: Available on our website during business hours.